At Lucky10, we treat your personal information with the same care we'd want for our own. This page explains exactly what data we collect, why we collect it, and how we protect it — in plain English that actually makes sense.
Six core commitments that define how Lucky10 handles the personal data of every Pakistani player.
This Privacy Policy applies to Lucky10, operating at lucky10.biz — an online gaming and sports betting platform built specifically for Pakistani players. When we say "Lucky10", "we", "us" or "our" in this policy, we are referring to the Lucky10 platform and its operating team.
Lucky10 is the data controller for all personal information collected from players and website visitors. That means we are responsible for deciding how your personal data is collected, used, stored and protected. If you have any questions about how Lucky10 handles your data, you can reach us at support@lucky10.biz at any time.
Lucky10 collects personal data in three broad categories: information you provide directly, information generated by your use of the platform, and information received from third parties (such as payment processors) in the course of operating your account.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC (where required) | Registration form / verification |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | Easypaisa/JazzCash account reference, IBAN | Deposit & withdrawal forms |
| Transaction Data | Deposit history, withdrawal history, bet records | Platform activity |
| Technical Data | IP address, browser type, device ID, OS | Automatic collection |
| Usage Data | Pages visited, games played, session duration | Automatic collection |
| Communications Data | Support chat logs, email history | Support interactions |
| KYC Documents | CNIC copy, proof of payment method | Verification request |
Lucky10 does not collect sensitive personal data such as biometric data, health information, religious beliefs or political opinions. We collect only what is necessary to run a gaming platform safely and legally.
Lucky10 uses your personal data for specific, clearly defined purposes. We do not collect data speculatively or use it for purposes beyond what is described in this policy. The main reasons we collect and use your data are:
Lucky10 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Lucky10 implements layered security measures to protect player data from unauthorised access, disclosure, alteration or destruction. These measures include:
No digital platform can guarantee absolute security against all possible attacks. However, Lucky10 applies industry-standard protections and takes a proactive approach to data security. If you suspect your account has been compromised, contact support@lucky10.biz immediately.
Lucky10 does not sell, rent or otherwise trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited, necessary circumstances:
Lucky10 uses cookies and similar tracking technologies to operate the platform, analyse usage patterns and, where you have consented, deliver personalised content. Cookies are small data files stored on your device by your browser.
The types of cookies Lucky10 uses include:
You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to use Lucky10 normally. Disabling analytics or marketing cookies will not affect your access to games or account features.
Lucky10 takes the privacy of your payment information especially seriously. When you deposit via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or a Visa/Mastercard bank card, the transaction is processed through secure payment gateways. Lucky10 does not store your full card numbers, mobile banking PINs or online banking passwords.
What Lucky10 does retain is a transaction reference, the payment method type, the amount, and a partial identifier (such as the last four digits of a card or a masked mobile number) sufficient to process withdrawals to the same account. This information is stored in encrypted form and is accessible only to authorised personnel for account and fraud management purposes.
All financial records are retained for a minimum of five years from the date of transaction to comply with anti-money laundering regulations. After the retention period expires, transaction records are securely deleted or anonymised.
As a Lucky10 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support@lucky10.biz with your request and we will respond within 30 days.
Lucky10 retains your personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The general retention periods we apply are:
Where data is no longer required and the applicable retention period has expired, Lucky10 securely deletes or anonymises the data so it can no longer be associated with you as an individual.
Lucky10 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If Lucky10 discovers that a minor has registered an account, the account will be closed immediately, all data associated with the account will be deleted, and any funds will be returned to the payment source.
If you are a parent or guardian and believe a minor has used Lucky10, please contact support@lucky10.biz immediately with details so we can investigate and take appropriate action without delay.
Lucky10 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the Lucky10 website at least 7 days before the changes take effect.
The version of this policy currently published at lucky10.biz/privacy-policy is the operative version. The "Last Updated" date at the top of the page will always reflect the most recent revision. We encourage you to review this policy periodically.
If you have any questions, concerns or requests relating to this Privacy Policy or the way Lucky10 handles your personal data, please contact us using the details below:
If you are not satisfied with how Lucky10 has handled your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Lucky10 is committed to respecting your rights over the personal data we hold. Here's what you can ask for at any time.
When you deposit money and play games on any online platform, you are sharing more than just your cash — you're sharing your name, your mobile number, your payment account and, over time, a detailed record of your activity on that platform. That is a significant amount of trust to place in any company, and at Lucky10, we do not take that trust lightly.
A lot of online gaming platforms that Pakistani players have tried over the years have had shockingly casual attitudes toward player data. Payment details stored without proper encryption. Personal information shared with third-party marketers without any disclosure. Customer data retained indefinitely with no clear deletion policy. Lucky10 was built with a different philosophy from the start: collect only what you need, protect what you collect, and be completely transparent about what you're doing with it.
Most Pakistani players are not privacy professionals — and that's completely fine. But there are a few red flags that are worth knowing about when evaluating any online gaming platform. Be cautious of any platform that doesn't clearly explain what data it collects and why. Be wary of platforms that share your mobile number or email address with third-party marketers without your consent — you'll know this is happening when you start receiving promotional messages from companies you've never heard of shortly after signing up. And pay attention to whether a platform stores payment information securely — a platform that asks for your full mobile banking PIN should be abandoned immediately.
Lucky10 publishes this Privacy Policy in full, in plain English, and updates it whenever anything material changes. There are no hidden data practices. The data we collect, the reasons we collect it, and the people we share it with are all listed clearly on this page. If you ever feel something isn't clear, email support@lucky10.biz — our team will explain anything you want to understand in more detail.
For most Pakistani players, Easypaisa and JazzCash are the primary tools for managing everyday money. The idea of those account details being mishandled or exposed is genuinely alarming. Here's how Lucky10 handles them: when you make a deposit via Easypaisa or JazzCash, the transaction is processed through a secure payment gateway. Lucky10 receives a transaction confirmation and a reference number — it does not receive or store your Easypaisa PIN, JazzCash password, or any credentials that could allow anyone to access your mobile wallet. What we store is enough to process your withdrawal back to the same account, stored in encrypted form. That's it.
The same principle applies to bank IBFT transfers. Lucky10 stores a masked IBAN reference for withdrawal processing — not your full banking credentials. For Visa and Mastercard payments, card data is handled entirely by the payment gateway, which is PCI-DSS compliant. Lucky10 never sees or stores your full card number.
One of the most important rights you have as a Lucky10 player is the right to request deletion of your personal data. In practice, this means that if you close your account and ask us to delete your data, we will remove all personal identifiers from our active systems. Some data — specifically transaction records and KYC documents — must be retained for a period of years to comply with anti-money laundering regulations. This is a legal requirement that applies to all financial services platforms, not a Lucky10-specific policy. But beyond what the law requires, we do not hold your data indefinitely. When the retention period expires, the data is securely deleted.
Register free, deposit in PKR and enjoy 500+ games knowing your personal data is handled with genuine care.