Lucky10 Terms and Conditions — Know Your Rights Before You Play

By registering an account, making a deposit, or using any service on Lucky10, you confirm that you have read, understood and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you (the player) and Lucky10. If you do not agree with any part of these terms, you should not register or continue to use the Lucky10 platform.

Lucky10 reserves the right to update these terms at any time. When material changes are made, registered players will be notified by email or via a notice on the platform. Continued use of Lucky10 after any update constitutes acceptance of the revised terms.

To open and use a Lucky10 account, you must satisfy all of the following conditions:

• You are at least 18 years of age. Lucky10 operates a strict minimum age policy and will suspend any account found to belong to a minor.
• You are accessing Lucky10 from a jurisdiction where online gaming is permitted under applicable law.
• You are not listed on any self-exclusion register or otherwise voluntarily excluded from online gaming.
• You are acting as an individual and not on behalf of a company, syndicate or third party.
• You have not been previously suspended or permanently excluded from Lucky10 for a breach of these terms.

Lucky10 may request identity verification documents at any stage of the account lifecycle. Providing false information during registration or verification is a material breach of these terms and will result in permanent account closure and forfeiture of all balances.

Each player is permitted to hold one account only at Lucky10. Creating duplicate accounts — whether under the same name, mobile number, payment method or device — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held within them.

When registering, you are required to provide accurate and current information including your full name, date of birth, mobile number and payment details. You are responsible for keeping this information up to date. If your contact details change, you must update your account promptly by contacting Lucky10 support.

Your Lucky10 account password is your responsibility. Do not share your login credentials with any other person. Lucky10 will never ask for your password via email, chat or phone. If you believe your account has been accessed without your authorisation, contact support at support@lucky10.biz immediately.

Lucky10 accepts deposits in Pakistani Rupees (PKR) only. All game stakes, bonus amounts and account balances are denominated in PKR. There are no currency conversions or foreign exchange fees applied to any transaction on Lucky10.

Accepted deposit methods include:

• Easypaisa — instant credit to your Lucky10 balance
• JazzCash — instant credit to your Lucky10 balance
• NayaPay — instant credit
• SadaPay — instant credit
• Bank Transfer (IBFT) — same-day credit during banking hours
• Visa / Mastercard — bank-issued debit and credit cards

The minimum deposit at Lucky10 is Rs 500. There is no maximum deposit limit for verified accounts. Lucky10 does not charge any fees on deposits; however, your payment provider may apply their own transaction charges.

All payment methods used for deposits must be registered in your own name. Deposits from third-party accounts — whether from another person's Easypaisa wallet, JazzCash account or bank — are not accepted and will be returned. Lucky10 will not be liable for any delays caused by your payment provider's processing timelines.

Withdrawal requests at Lucky10 are processed to the same payment method used for the most recent deposit, where possible. Easypaisa and JazzCash withdrawals are typically processed within 15 minutes. Bank IBFT withdrawals are processed on the same business day if requested before 4pm PKT.

The minimum withdrawal at Lucky10 is Rs 500. Withdrawals will only be processed once all applicable wagering requirements on active bonuses have been fulfilled. If you have an active bonus with outstanding wagering requirements, you must complete those requirements or forfeit the bonus before a withdrawal can be processed.

Lucky10 may request identity verification documents before processing withdrawals above Rs 50,000, or where anti-money-laundering procedures require it. Verification requests must be completed within 7 days; failure to do so may result in the withdrawal request being suspended pending satisfactory documentation.

Lucky10 offers a range of bonuses and promotional offers to registered players. All bonuses are subject to the specific terms detailed at the time of the offer, in addition to these general terms. In the event of any conflict, the specific promotion terms take precedence.

The following general bonus rules apply to all Lucky10 promotions unless explicitly stated otherwise:

Attempting to abuse bonus structures — including but not limited to creating multiple accounts, using betting patterns designed to exploit bonus terms, or colluding with other players — will result in immediate account suspension and forfeiture of all bonus funds and any winnings derived from them.

All bets placed on Lucky10 are subject to the specific rules of the game or market being wagered on. Where Lucky10 determines that a bet has been placed in error — whether due to a technical fault, an incorrect display of odds, or any other error — Lucky10 reserves the right to void the affected bet and return the stake to the player's balance.

For sports betting and esports markets, the following general rules apply:

• All bets are settled based on the official result declared by the relevant governing body.
• In the event a match or event is cancelled and not rescheduled within 48 hours, all bets on that event will be voided and stakes returned.
• In-play bets are accepted subject to live odds at the time of placement confirmation. Delays in the player's internet connection may result in bets being placed at different odds from those displayed.
• Maximum payout limits apply per bet and per day. Specific limits are displayed within each market.
• Lucky10 reserves the right to limit stakes on any account at its discretion, including accounts displaying patterns consistent with match fixing, arbitrage or professional betting.

For live casino and card games, the rules of each specific game apply and are displayed within the game interface. In the event of a disconnection during a live game, rounds in progress at the time of disconnection will be settled according to the game's auto-complete rules.

The following activities are strictly prohibited on Lucky10 and will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Opening more than one account, including accounts held under a family member's name at the same address or IP.
• Using software, bots, scripts or automated tools to play games or place bets.
• Exploiting software bugs, game errors or pricing mistakes to place bets with an unfair advantage.
• Participating in any form of collusion with other players to manipulate game outcomes.
• Using Lucky10 for any purpose related to money laundering, fraud or other illegal financial activity.
• Providing false identity information or fraudulent payment details.
• Accessing Lucky10 from a jurisdiction where doing so is illegal.
• Attempting to charge back or reverse any deposit made to Lucky10.

Lucky10 reserves the right to suspend or permanently close any account at any time and for any reason, including but not limited to breach of these terms, suspected fraud, or failure to complete required identity verification.

If your account is closed for breach of these terms, any bonus funds and bonus-derived winnings will be forfeited. Genuine PKR cash balance (net of bonus funds) will be returned to your last verified payment method within 5 business days, except where the funds are subject to investigation for fraud or illegal activity.

Players may request voluntary account closure at any time by contacting support@lucky10.biz. Voluntary closure requests will be processed within 24 hours. Any remaining balance will be returned to your verified payment method.

Lucky10 is committed to responsible gaming and provides a range of tools to help players manage their activity. These tools are available within your account settings at any time and include:

• Deposit limits — set daily, weekly or monthly limits on how much you can deposit.
• Session time reminders — receive notifications after a set period of continuous play.
• Cooling-off periods — temporary restrictions on accessing your account for a set period.
• Self-exclusion — permanent or time-limited exclusion from Lucky10, effective immediately on request.

Lucky10 strictly enforces its 18+ age policy. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you are concerned about your own gambling or that of someone close to you, please visit our Responsible Gaming page for resources and support options.

Lucky10 collects and processes personal data in accordance with its Privacy Policy, which forms part of these terms by reference. By registering at Lucky10, you consent to the collection and processing of your data as described in that policy.

Lucky10 uses your data for purposes including account management, fraud prevention, regulatory compliance, payment processing and, where you have opted in, marketing communications. Your data is not sold to third parties. Certain data sharing with payment processors, game providers and regulatory bodies is required for Lucky10 to operate and is covered in the Privacy Policy.

You have the right to request a copy of the data Lucky10 holds about you, request corrections, or request deletion of data subject to legal retention obligations. Contact support@lucky10.biz to exercise these rights.

Lucky10 provides its platform on an "as available" basis. While we strive for 99%+ uptime, we cannot guarantee uninterrupted access and accept no liability for losses arising from service unavailability, technical failures, third-party outages or factors outside our reasonable control.

To the maximum extent permitted by applicable law, Lucky10's total liability to any player arising from or in connection with the use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Lucky10 accepts no liability for:

• Losses arising from a player's own decisions while gambling.
• Losses resulting from the player's failure to comply with these terms.
• Technical issues on the player's device, network or payment provider side.
• Losses resulting from unauthorised access to an account where the player failed to maintain adequate password security.

Lucky10 may revise these Terms and Conditions at any time. Where changes are material, Lucky10 will provide at least 7 days' notice to registered players via email or platform notification before the revised terms take effect. Non-material changes (such as typographical corrections or clarifications that do not alter your rights) may be made without advance notice.

The version of these terms currently published on this page is the operative version. If you continue to use Lucky10 after revised terms have been published and any applicable notice period has expired, you are deemed to have accepted the revised terms.

If you have any questions about these Terms and Conditions, or need clarification on any point, please contact the Lucky10 support team. We aim to respond to all queries within 24 hours.

• Email: support@lucky10.biz
• Live Chat: Available 24/7 on the Lucky10 website
• Response time: Within 24 hours for email; within 5 minutes for live chat